Support

Questions

1. 01

   Does it keep counting with the screen off?

   Yes. Switch apps or lock your phone and your time still counts. The app does not keep running in the background: it remembers when you started, adds the elapsed time when you return, and builds everything for that time at once.

   If the app is closed, it picks up where it left off the next time you open it.

2. 02

   Where is my data stored?

   Your focus history, your towns and your settings are stored only on your device. There is no account, and nothing is sent to any server.

3. 03

   Can I back up or move to a new phone? What happens if I delete the app?

   Yes. In Settings, under Data, tap “Export data” to save your focus time, worlds, rewards, study materials, study log and settings as a single file, to Files, Google Drive, AirDrop, email or anywhere else you like. On your new phone, choose that file with “Import data” in the same place. This works between iPhone and Android too.

   Purchases aren't in the file. On your new phone, tap “Restore purchases” in Settings to get back everything bought with the same store account. Finished towns keep the looks of the packs and sets you used.

   Between phones of the same kind, your device backup (iCloud or Google backup) and the transfer during phone setup also bring your data across. There is no automatic sync between devices.

   Deleting the app deletes your history, towns and settings. Without an exported file or a device backup, they can't be restored.

4. 04

   Can it silence notifications while I focus? (iPhone and Android)

   On Android, turn on “Silence notifications while focusing” in Settings. Do Not Disturb turns on when you start focusing and off when you finish. The first time, you need to allow access to Do Not Disturb.

   iPhone apps can't turn on a Focus by themselves. In the Shortcuts app, create an automation: “App — When Competence is opened → Turn on Focus”. To turn it off, create another: “App — When Competence is closed → Turn off Focus” (this also runs when you switch to another app). Settings in the app has a button that opens Shortcuts.

5. 05

   When do I choose my level rewards?

   After a session, under Rewards, you pick one of three rewards from nearby levels. Nothing appears while you focus, and you always pick one.

   Props (paving, benches, planting, lights) are placed in the current town's square right away; facilities are built from your next town. You choose each design when you receive it; once confirmed, it can't be changed.

6. 06

   When do new town styles appear?

   Countryside, Modern and Tropical are there from the start. The others open up by level: European castle town (Lv.5), Japanese castle town (Lv.10), Nordic harbour (Lv.15), Desert oasis (Lv.20), Stone capital (Lv.30), Mediterranean town (Lv.40), Brick capital (Lv.50).

   An unlocked style joins the rotation from the next town you start. In Worlds you can also switch the town you are building to any unlocked style at any time (it is rebuilt, keeping its progress). World packs from the shop can be used as soon as you buy them, at any level.

7. 07

   What's in the shop? How do I restore purchases?

   World packs (Night in Japan, City of Gold, Hot Spring Valley) and item sets that add to your towns (Corner Café, Gardener’s Kit, Town of Cats, Gold Accents, Town Festival). They only add looks; focus time and how towns grow stay the same.

   After a new phone or reinstalling, tap “Restore purchases” in Settings to get back everything bought with the same store account. Purchases can't move between the App Store and Google Play.

8. 08

   Which languages does it support?

   14 languages: 日本語 / English / Français / Deutsch / 한국어 / 简体中文 / 繁體中文 / हिन्दी / Español / Italiano / Русский / Türkçe / ไทย / العربية. It follows your device language at first, and you can switch any time in Settings.

Contact

For bugs, questions or feedback, write to the address below.

zokko
competence@zokko.dev

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